Author Archives: iMagicLab

About iMagicLab

iMagicLab is the nation's most dynamic and innovative automotive software provider. Boasting a top notch team and highly skilled executives with real world Automotive experience. Our top executives are industry leaders and have the numbers to prove it. iMagicLab's CRM software has been hailed as the premier Automotive CRM by magazines, periodicals, consultants and car dealers alike. With elbow to elbow training, and customized support for each store, iMagicLab delivers excellence to their dealer partners with a personal touch. Knowing exactly what Auto Pros need, at each store, is half the battle. iMagicLab continues to dominate the space with its groundbreaking products and services. Stay tuned for launch information about our newest offering, CRMSuite.

iMagicLab CRM – Training & Support

Are you seeking Training for DealerCRM from iMagicLab
but you seem to have arrived at our Blog instead?

Have no fear!  
We have just the place for you to find the answers you need.

Check out the DealerCRM Support Center from iMagicLab

Link to DealerCRM Support Center

DealerCRM Support Center

You can also find all the Training materials you need right inside DealerCRM. Check out the iML University via the button on the right hand side of your MyDay Screen. All of the Trainings relevant to your position within your store will be right there and we even track your progress through the training for you so you can pick right up where you left off. If you still have questions once you’ve reviewed the training hit us up via the DealerCRM Support Center for one on one assistance with your concerns. View this quick video for tips on how to use the DealerCRM Support Center.

MagicChat: Chat Should Not Be Limited To The Desktop

Chat from an Email, Website, eBrochure or Text?

Sometimes the most logical way of communicating with your customers is in real time, directly. In a perfect World that would be on the phone but more and more customers would like to do so electronically, so they can multitask. MagicChat is a standard feature of CRMSuite. It will enable you to chat with your customers from any device, mobile or desktop, and of course everything is tracked and stored in your database. So, from your phone or tablet, while watching the lot AND making calls, you can see real time chats and respond to your customers, without skipping a beat.

MagicChat. It’s about time.

 

Blast Every Lead to Every Salesman: Automatically

A New Way to Handle Leads is Coming – Round Robin is Dead

Next week iMagicLab’s DealerCRM will add a second way of distributing leads to your staff and we call it LeadBlast. Our existing system will remain an option. However, now when you receive a new lead, you will have an option to LeadBlast it to as many phones (by text or email addresses) as you want (up to 25) every 10 minutes. The first person to respond to that lead by calling, emailing or texting the customer will get the lead and, well, everyone else can go back to sleep. What better way to get your leads responded to at any time, day or night, than to let the people who want to help customers, get to work with your customers, who want to buy cars. We’ll tell you when it’s live in your accounts next week and oh, BTW, it’s free.

Have a great holiday weekend!

We can Hardly Contain Ourselves...

What do Google and iMagicLab have planned for the automobile CRM space?

Find out on July 2nd 2014

On July 2nd The Car Business Will Change Forever

Want more information?
Text ‘Tell Me More’ to 26740

Activity Alerts Now Cut Response Time in Half

Leads, emails texts and other notices now are sent via text to allow your sales team to respond instantly from wherever they are.

It's not a myth, leads sell cars

Focus on selling cars, we’ll make sure you don’t drop the ball.

Over the past 10 years we’ve watched what dealers do well, and what they don’t. Getting hold of your new leads on day one is critical and stopping the clock within 30 minutes is critical. iMagicLab’s DealerCRM and CRMSuite will make sure you don’t miss sales by missing the customer during this crucial period. Statistically if you reach your customer on the day they submit the lead your odds of selling them a car go up by 62%.

Pull the purple dinosaur off the roof and contact us, we can help.

Email Chris Vitale via cvitale@imagiclab.com or click the image to view our website